Profile
FinTech implementer with five years at Phoenix Investment House, bridging business stakeholders and technical teams. Designed and rolled out digital workflows and automation that cut manual work and improved customer experience. Returning to work after a planned 18-month break raising my children. Trilingual in French, Hebrew and English.
Experience
Career Break — Full-time Parent
Apr 2025 – PresentPlanned time away to care for our young children.
Systems Implementation & Adoption Specialist
Apr 2023 – Mar 2025Phoenix Investment House · Petah Tikva
- Translated stakeholders’ business needs into clear requirements for technical teams.
- Trained users through workshops and one-on-one coaching to raise software proficiency.
- Go-to resource for teams on software questions; resolved technical issues promptly.
- Partnered with teams to identify and implement digital solutions that streamlined their workflows.
Key projects
- Digital agreement workflow — designed, developed and rolled out; eliminated 30% of employees’ manual tasks.
- Automated bank account verification — improved customer experience and reduced chargebacks.
- WhatsApp helpdesk bot — 24/7 customer support and lower agent workload.
Operations & Control Senior
Jul 2020 – Apr 2023Kesem Phoenix Investment House · Petah Tikva
Annual trust fund reports
- Internal and external data verification.
- Performance review of each fund.
- Regulatory reviews with law firms and the Israel Securities Authority.
- Published clear, accessible public reports on each fund.